In these booking conditions “you” and “your” means the first named person on the booking form (the party leader) and all other members of the holiday party as appropriate (including any persons who are later added on to the booking). “Service Provider(s) means the Owner(s), Manager(s) of the Property, Hotel/Lodges, tours or pre booked excursions, that we feature on our website. “The Company” means SAfrica Collection Limited registered in England, Incorporated under registration No. 5975260, who act only as an agent in respect of all bookings we take or make on your behalf.
When you make a booking you are confirming that you understand and have accepted on behalf of yourself and all members of your party our booking conditions. A booking is not accepted until we issue an invoice. The date shown on the invoice, which will be sent to you is the date of booking. It is important to check the details on the invoice when you get it. In the event of any discrepancy please contact us immediately.
Under no circumstances do we allow students, or bookings where all persons included in the party are under the age of 25 in any of our Villas or self catering Apartments . Failure to adhere to this will result in immediate eviction with no refund.
The party leader must be authorised by all the persons named on the booking form to proceed with the booking.
If you or any members of your party has any medical problems or disability that may affect your chosen property/holiday please tell the Company before you confirm your booking , and give the full details in writing at the time of booking. We do not recommend holidays for children under 10 on escorted tours, coach tours or on safari (unless in private minibus). Some destinations, owing to their lack of special child or medical facilities are also not suitable for very young children but we would be happy to advise which hotels or resorts we think suit your requirements best.
We request all your parties insurance details be provided by you, to the Company at the time of booking. The deposit you have paid is not refundable under any circumstances. The lead name on the Booking Form is the person who is contracted to the Service Provider, and who remains liable for the booking and associated costs. The names, addresses and ages of all members of the party must be entered on the Booking Form, at the time of booking. If you wish to increase or reduce the number of people in your party, or make a name change or make any other amends to your booking following the dispatch of the confirmation letter, a fee of £25 per alteration will be charged to cover costs incurred by us together with any costs incurred or imposed by the Service Provider concerned. The number of guests including children occupying a Villa or Apartment must not exceed the maximum number stated on the Booking Form; failure to adhere to this will result in the extra persons having to move out with immediate effect, or the booking will be cancelled. Check in and out times will be advised at the time of booking. No refunds will be given for early departures.
Accommodation in all hotels, whatever the rating, is in standard rooms based on twins or doubles unless otherwise stated. We will of course do everything possible to arrange the provision of a double bed for honeymoon couples but it is not always possible to guarantee this and the provision of a double bed does not constitute a term of your contract with us.
Our Service Providers have their own booking conditions or conditions of carriage, and these conditions are binding between you and the Service Provider. Some of these conditions may limit or remove the relevant transport provider’s or other provider's liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier
Terms of Payment: In order to confirm your booking a deposit of 20% for Hotels/Lodges, 40% for Villas and Apartments, excluding Zimbali Villas who require 50%, (total cost of the accommodation) and all applicable premiums must also be paid at this time If you make payments to us which result in a charge to us ie. overseas bank transfer, you will be responsible for the payment of this charge. For all card payments the administration fee of 3.4% applies of transaction value. The balance of the cost of the accommodation must be received by the Service Provider within 8 weeks prior to your arrival date, along with your full Damage Deposit. If you do not pay the balance by the due date, you will be in breach of the contract, and your booking will be treated as cancelled and you will be liable for the full cost of the booking. The Company normally send a reminder before your booking is cancelled .
You must ensure that you have adequate holiday cancellation insurance; this is your responsibility and not the responsibility of the Company. If you decide to alter the booking after the commencement of your holiday, ie. change accommodation, you will be deemed to be breaking your contract with Service Providers, and we will not accept any additional expenses which you may have incurred. We reserve the right to impose an exchange rate fluctuation surcharge on accommodation. The surcharge will be pro rata to the exchange rate between your home currency and the Rand but will not exceed 10% of the overall cost. No surcharge will be levied after the final balance has been paid.
Insurance: All Travel, Medical and Personal Injury including 3rd party claims are your responsibility and you must have it. It is essential that you and all the members of your party have all the necessary insurance cover to protect your medical needs, personal liability, cancellation, flights delays or cancellations etc. We require confirmation of your insurance supplier along with your policy number. In the event of any emergency this will be used to assist you where necessary. The Company accepts no liability whatsoever in relation to any contract you enter into for any services or arrangements with the Service Providers.
Special Requests: All requests should be made in advance of your departure and in writing, and wherever possible will be fulfilled but cannot be guaranteed. If meals are included they are based on table d’hôte menus and special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hôte menu and cannot be guaranteed. We would therefore strongly recommend that anyone with special requirements takes a holiday where no meals (or only breakfast) are included and simply buys the most acceptable dishes from the à la carte menu available locally.
Cancellation & Liability: In the unlikely event that the Service Provider has chosen to cancel the booking for reasons beyond our control, we shall endeavour to offer you alternative accommodation. Should the alternative accommodation offered not meet with your approval, a full refund will be given, and there will be no further claim against us and we will have no further liability whatsoever to you. If you wish to pursue this matter with the Service Provider directly, it is your responsibility. The Company will be happy to pass on any correspondence from you to the Service Provider and vice versa. However as stated above, the Company has no further responsibility toward you and is not liable for any costs you may have incurred, or pay you any compensation if you are unable to re-schedule your holiday. If you wish to cancel your booking the party leader must notify the Company in writing. Cancellation of accommodation will only be effective from date of receipt at the Company of the written cancellation advice. If you cancel once the booking has been confirmed, the following charges apply:- 8 weeks or more before your arrival date – forfeit full deposit. Within 8 weeks of your arrival date – the full cost of the booking.
We regret that we cannot accept liability of any kind in respect of any loss, damage caused by wars, riots, fire, adverse weather conditions, natural disasters, terrorist activity, theft etc. or by any event that constitutes “force majeure”. The Company, the Services Provider or their employees shall not be held responsible for personal injury, death, or loss/,theft or damage that may occur during your holiday. You will hereby waive and abandon any claims of whatever nature including but not limited to that for theft, injury, death, loss or damage of whatever nature, against the Company, the Service Provider, whether arising from the Company/Service Providers default, negligence or otherwise.
Self Catering Properties: You agree to waive all rights to compensation, in respect of injury to persons or loss of or damage to property which may occur whilst on or about the premises, and agree to indemnify the Company/Service Provider in respect of all claims for personal injury or loss of or damage to property which may occur during your stay on or about the property.
Travel Arrangements/Local Suppliers: Whilst the Company are able to recommend the services of reputable airlines, car hire companies, excursion providers we do not control or have any responsibility for them. Local service companies/providers are independent of the Company, and you will have a separate contract directly with them.
Material Changes: We undertake to advise you of any material change known to us prior to your departure. The descriptions and all statements made on our website are based on inspections made on behalf of the Company and the details passed on to us we believe to be true, factual and correct. Every effort has been made to accurately describe the properties, amenities and environs. The Company cannot be held responsible for any changes made by the Service Providers that occur after the web-site and property details were produced, and cannot accept responsibility for any decisions made thereafter. The Company also cannot accept liability for happenings outside our control such as breakdown of domestic appliances, weather conditions, invasion of pests, theft, Service Providers negligence resulting in loss, injury or accident. The use of lifts, tennis courts, air conditioning and swimming pools is at the Service Providers discretion and may be unavailable due to maintenance, etc. the Company accept no liability for this whatsoever. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, if we consider them a insignificant change we will endeavour to advise you as soon as reasonably possible. A significant change includes a change of accommodation to that of a lower category and/or price, or a significant change of resort area. There may be changes to tour excursions, or safari itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised on our web site. When we are told of any significant or long term changes we will always endeavour to advise you prior to departure.
Complaints: The Service Providers will do their best to give you an enjoyable trouble-free holiday but in the unlikely event of a fault or complaint arising during your holiday please contact the Service Provider or their local representative whose 24 hour contact details will be provided with your itinerary. If the complaint cannot be resolved locally please contact the Company by telephone and confirm the details of your complaint whilst you are still on holiday and we shall endeavour to assist. Failure to follow these two steps make it impossible to put matters right, and it is a condition that you communicate any problem to the Company and the Service Provider in question while on holiday, and in any event within 7 days of the end of any arrangements booked through us. Your rental contract is with the Service Providers of the property and the Company shall have no liability for any claim. The Company shall have no liability for complaints regarding special requirements which were not specified by you and confirmed by us at the time of booking.
Damages to Villas or Apartments: Unless otherwise stated a Damage Deposit is required for most villas & apartments to cover the cost of any damages and/or breakages during your stay. All measures should be taken to minimise damage being caused to the accommodation or contents within the accommodation. The lead named guest will be held liable for any damages or losses to the villa/apartment. The damages deposit will be payable along with your outstanding balance due payment date. You must maintain the property in the same state of repair and condition as at the date of your arrival at the property and you must leave the property in the same state of cleanliness and general order and repair in which you found it. The Owner or his representative will arbitrate any reasonable damages claim and will advise you accordingly. Should any of the equipment or furnishings in the property be lost or damaged or the property itself be damaged the Service Providers is entitled to make an immediate cash settlement demand from you, rather than have monies deducted from your damage deposit. Or if the damage deposit is not sufficient to cover the cost of damage caused and/or costs incurred and/or services payable by you in addition to forfeiting your damage deposit for any necessary replacements, or repair either before or after your departure. All damage claims will be deducted from your damages deposit. Your damage deposit will be refunded after your departure once an inventory check is completed and all conditions are met.
Standards & Maintenance incl. S/C: Every effort should be made to maintain and keep the property in good order. Should you require any maintenance services, contact the Service Provider/Representative by 10am, weekdays only.
Many areas and hotels are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.
Pets S/C- or any other animals are not allowed in any property at any time.
Smoking S/C - If any of your party wishes to smoke within the property, then permission to do so must be obtained at the time of booking. Smoking within a property is strictly prohibited unless such permission has been granted. The Service Provider will be allowed reasonable access on giving notice in order carry out routine inspections and repairs.
Telephone S/C: If a land line telephone is available for use in the property you are responsible for all payments in respect of telephone calls made during the rental and all sums due must be paid on departure.
Cleaning Services S/C: If a daily cleaning service is included, it is a 1 hour basic service only on weekdays, excluding public holidays. The service consists of making up beds, cleaning of bathrooms, sweeping all floors. Linen will be changed every 7th day (provided not on a week-end). In the event of any additional cleaning services required contact the Service Provider/ Representative office to make the necessary arrangement at least 24 hours prior to wanting the service. The Company cannot take responsibility for the actions or omissions of the staff working within this service. On departure date the onus is on you to leave the accommodation in reasonable condition. Failure to do so will incur a levy which will be deducted from the damage deposit.
Vacating the Property S/C: On departure, kindly ensure that all windows are closed, air conditioners and lights are off and all doors are locked. Keys must be returned to the Service Provider/Representative offices by 10.00am. In the event of the representatives offices being closed key drop/pick up will be made at alternative venue given.
Passports, Visas & Health Requirements: It is your responsibility to have the correct passport and or visas. You should also check with your doctor for any necessary vaccinations in order to travel. Any medical conditions of any kind or if you are pregnant, seek clearance and medical advice from your doctor.